PRIVACY POLICY
Hot Metal Knives ("Us" "We") own and run this web site. We strive to safeguard the privacy of those who use this web site. This policy explains our data processing practices. If you have any queries concerning your personal information or any questions on our use of the information, please contact hot.metal.info@gmail.com
The information which we collect
Customers
When you register to be a customer we will collect the information which is necessary to provide our services to you. You will be required to provide your name, address, email, and telephone number.
For a company we will ask for the company name, contact person,address, email, telephone number and your VAT number, if you are a company within the European Union.
We share your information with third parties which provide services required for either payment or shipping. These providers are Unifaun, DHL, Postnord, Posti and Matkahuolto for shipping. For payments we share with Paytrail and Paypal. All mentioned have their own security systems, and we cannot be held responsible for their actions. The data will only be shared with the courier and payment provider of your choice.
For returns, we may ask for your bank details. This information we do not share with anyone digitally, only paper receipts which is kept with our bookkeeper.
For marketing purposes we also use Facebook and Instagram, tho we do not collect any information from these sources. You as a customer can opt in and out of this in accordance to their respective terms.
How we use personal information
We use the personal information which we collect to provide our services to you. Where appropriate we will also use it to confirm that you represent your business, that our services are suitable for your business and to set up the payment mechanism. This will involve our disclosing the personal information to carefully selected third parties. We may also use the personal data to tailor the web site to your needs and to provide you with details of products and services which we think will be of interest to you.
Delete your information
Your account, including all your personal information given, is immediately deleted on your request per email to hot.metal.info@gmail.com by our IT Manager or other member of our personnel.
Cookies
Please note that when using our web pages, cookies may be automatically installed and temporarily stored on the user’s computer. In order to properly use our services the users have to set its browser to accept cookies. Cookies record information concerning browsing within our site and may also identify the user. By accessing our site the user authorizes us to use cookies. You can delete these cookies at any time using your browser settings.