Frequently Asked Questions
F.A.Q.
SHIPPING
Do you ship to my country?
Yes, we ship worldwide. Shipping is 10 EUR in the EU and $50 for non-EU countries including the United States.
Do you offer free shipping?
Yes, we offer free shipping for all orders over 350 EUR regardless of destination.
Why is there a minimum order amount?
No, there is no minimum order amount.
Is it possible to purchase without Finnish tax?
Yes, you are able to make purchases without Finnish tax if you live outside of the EU. You will have to pay customs duties depending on your location. Our customer service will help you through the this process if needed.
Can I make changes to an order after I placed it?
Yes, we can make changes to orders as long as it has not been picked up by any of the couriers. Generally we process and pack everything the same or next working day, but if you send a mail before that we can still make changes. You can exchange any product free of charge within 14-days, but you may have to pay a new shipping fee if the product has been shipped already.
There was something missing or wrong in my package
We are extremely sorry about this. Please contact us at support@hotmetalknives.com and we will fix the issue.
PRODUCTs
When will this item be back in stock?
Depends a lot on the item. Thomas forges knives in series. If a certain series is out, it may take some time for Thomas to make a new one. Please contact us if you are looking for a specific series and we will try our best to accommodate you.
Flammable materials
Even how much we would like, we cannot ship flammable materials internationally with anything else than DPD. If you cannot choose DPD as shipping method, we cannot ship the goods to you.
Can this be had in a larger size?
Yes, if a knife does not feel perfect in your hand, we have a free exchange policy. You can exchange your knife to a different size as long as you ship us the original knife with return postage included.
Damascus steel patterns, sizes and special requests
Thomas forges all our Damascus steel. Please use email us at damascus@hotmetalknives.com if you want a know more about our Damascus steel knives.
ORdERS & PAYMENT
How fast do you ship?
We have DHL pickup every workday at 12:30, DPD and Mypack pickup at 14:30 and Matkahuolto at 15:00. Post parcels are brought to the Post around 15:30. We try to get all orders packed and shipped by the next courier pickup. All times GMT+2
Do I need an account to make an order?
No, you do not need an account. It is always possible to checkout as a guest. We do however have much better possibilities to do follow-ups and correct possible mistakes if you have an account. We highly recommend you create an account if you are interested in a custom knife.
Can I change the payment or shipping method after I placed the order?
We can rework orders as long as they have not been picked up. Please contact us as soon as possible if you notice any issues.
Do I need to pay import taxes?
This depends on where you live and the laws in your country. Within the EU, all goods move freely without taxes. Outside of the EU, the taxes and limits are set by your governments and we cannot control this. Neither do we write down the value of the package to bypass customs as this is illegal. Our customer service professional will help you in this process to the best of their ability.