ORDERS & PAYMENT

How fast do you ship?

We have DHL pickup every workday at 12:30, DPD and Mypack pickup at 14:30 and Matkahuolto at 15:00. Post parcels are brought to the Post around 15:30. We try to get all orders packed and shipped by the next courier pickup. All times GMT+2

Do I need an account to make an order?

No, you do not need an account. It is always possible to checkout as a guest. We do however have much better possibilities to do follow-ups and correct possible mistakes if you have an account. We highly recommend you create an account if you are interested in a custom knife.

Can I change the payment or shipping method after I placed the order?

We can rework orders as long as they have not been picked up. Please contact us as soon as possible if you notice any issues.

Do I need to pay import taxes?

This depends on where you live and the laws in your country. Within the EU, all goods move freely without taxes. Outside of the EU, the taxes and limits are set by your governments and we cannot control this. Neither do we write down the value of the package to bypass customs as this is illegal. Our customer service professional will help you in this process to the best of their ability.